Privacy Policy

Last Updated: May 8, 2024

1. Introduction

Welcome to Pure Joy Cleaning Haven’s Privacy Policy. This policy outlines how Pure Joy Cleaning Haven collects, uses, shares, and protects your personal information when you visit www.purejoycleaninghaven.com.au (“the Website”), contact us, or use our professional cleaning services. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

We may collect various types of information from you when you interact with our Website or use our services, including:

• Personal information such as your name, email address, phone number, and address when you contact us or book our services.
• Payment information when you make a purchase or payment for our services.
• Information about your use of our Website, including IP address, browser type, operating system, and browsing history through the use of cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our cleaning services.
• To communicate with you about your bookings, inquiries, and account.
• To process payments and fulfill orders.
• To improve and optimize our Website and services.
• To comply with legal obligations.

4. Legal Basis for Processing Personal Data

We process your personal data on the following legal bases:

• Performance of a contract: We process your personal data to fulfill our obligations under any contract with you for the provision of cleaning services.
• Consent: We may process your personal data based on your consent, which you may withdraw at any time.
• Legitimate interests: We may process your personal data for our legitimate interests, such as improving our services and marketing purposes. We will always ensure that your rights and interests do not override our legitimate interests.

5. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• With service providers and contractors who assist us in providing our cleaning services and operating our Website.
• With third-party payment processors to process payments.
• With law enforcement or government authorities if required by law or to protect our legal rights.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

You have the following rights regarding your personal data:

• Right to access: You have the right to request access to the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccuracies in your personal data.
• Right to erasure: You have the right to request that we erase your personal data under certain conditions.
• Right to object: You have the right to object to the processing of your personal data under certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pure Joy Cleaning Haven Email: info@purejoycleaninghaven.com.au Address: 3 Montague Pl, Rosemeadow, Sydney, New South Wales, 2560, Australia

By using our Website or services, you consent to the terms of this Privacy Policy.