Frequently Asked Questions

Do you have Questions?

You can find answers to our Frequently Asked Questions here. If you can’t find your question? Feel free to contact us, we are happy to answer any of your questions and provide you with an excellent service.

Do I have to sign a cleaning contract?

No, there is no contract for booking a cleaning service.

How can I get a quote?

Pure Joy Cleaning Haven can provide a quote online, over the phone, or at your home for a cleaning service. Speak to a member of our team if you want them to work to a set budget or provide an estimate of the number of hours required to complete all of your tasks.

What can I expect after booking a cleaning service?

A member of our team will contact you to clarify the services you need. What surfaces need cleaning and what products are to be used on each surface? What are your priorities for the time allocated? How much furniture is there, and how much does it have to be moved to complete a task? 

How many hours will it take to clean my home?

It is up to you to decide the number of hours cleaning you want provided. If you are unsure of how long it will take for your cleaner to clean the home, we advise running through what needs completing in each room, the level of detail you would like, if any of the tasks can be completed on a rotation basis and what products and equipment you would like used on each surface. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Do I need to provide cleaning equipment and products?

Yes, it is better to use your own cleaning equipment and products for a regular or catch-up service so that you know exactly what is being used in your home. If you would like product and equipment supplied by the cleaner, there is a small additional cost. For a one-off clean such as a move out or spring clean, specialised cleaning equipment and products are provided as part of the service.

How it works?

Book a cleaner online or over the phone.

We connect the best cleaning pair.

Our team selects the perfect cleaner for you.


Best Services

Receive a confirmation call from our Team Coordinator.